Frequently Asked Questions
Everything you need to know about your Palaye Royale experience.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for most unused and unopened items. Please note that certain limited edition merchandise and personal items may be final sale. Contact our support team to initiate a return.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local import duties and taxes.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products authentic and high quality?
Absolutely. All items sold on our official store are 100% authentic Palaye Royale merchandise, crafted with high-quality materials to ensure durability and comfort for our fans.