Returns & Exchanges
At Palaye Royale, we want you to be fully satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible merchandise. Please ensure items are in their original, unworn condition with all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship the Package
Drop off your package at any authorized carrier location; be sure to keep your tracking receipt for confirmation of the shipment.
Receive Your Refund
After our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing